A free checklist for plumbing and HVAC owners: open your phone system's call history, filter last month's unanswered inbound calls, and tally them by weekday and hour. Nothing is sent to us.
Most systems keep a call history you can filter or download. Find your provider below; each step comes from the provider's own help pages, checked in October 2026.
Sources: RingCentral help center, Admin Portal call log and RingCentral help center, call history in the app
Sources: Quo help center, views and filters and Quo help center, analytics
Sources: AT&T help center, downloading the call log and AT&T help center, call log definitions
Source: Google Workspace help center
Check your provider's call history or call report for last month and look for inbound calls nobody answered. If you cannot find it, ask their support for last month's inbound call log with missed calls marked.
Write one mark per missed call. Leave out calls you returned within an hour.
| Day | Before 8 am | 8 am to noon | Noon to 5 pm | After 5 pm |
|---|---|---|---|---|
| Monday | ||||
| Tuesday | ||||
| Wednesday | ||||
| Thursday | ||||
| Friday | ||||
| Saturday | ||||
| Sunday | ||||
| Total |
Your missed-call count is the number of inbound calls nobody answered last month, leaving out the callers you rang back within an hour. Mark each call on the tally sheet by weekday and by time of day, so the busy gaps show up. The calls that matter most are the ones where the caller never reached you again, because those jobs may have gone to another plumber. Multiply that number by your average job value and you have the most last month's missed calls could have been worth. It is a ceiling, not a forecast, because not every caller would have booked. To turn the ceiling into a range, pick a cautious and a hopeful booking rate and multiply by each. The calculator on the home page does that sum for you. If the number surprises you, the free 15-minute call is the place to talk it through, and nothing leaves your office unless you order a full audit.
Wondering what to do about the number? Read whether missed call text back is worth it for a plumbing shop, or how an answering service compares with counting first.
Book a 15-minute call and tell us your count. We never see your call log at this step.
Tell us who you are. We reply by email within one business day with a few times. Have your count ready if you used the checklist.
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